| Copyright 2009. Doxie Crafts, LLC: Fine art and crafts for dachshund lovers! e-mail: doxie@doxiecrafts.com |
| Customer Service |
Customer Service
We are continuously trying to improve our website, so please tell us what you think. Your thoughts and
opinions are important to us! If you have any questions or concerns please contact at
doxie@doxiecrafts.com. We look forward to hearing from you!
Ordering
Once you have selected your items and are finished browsing, proceed to Checkout. At this point you
can review your shopping bag, view your order total, remove specific items or delete the entire order. If
you wish to continue you will be requested to provide your name, email address, credit card information,
billing and shipping address. You may then submit your order via our SSL secure server, which encrypts
information, ensuring that Internet transactions remain private and protected. On completion of your
order you will be issued a confirmation number. The confirmation number should be used in any
correspondence with us. You will receive a second confirmation via email with the date your order was
shipped. Please contact customer service if you have any questions or problems with your order. Please
use your confirmation number for reference and NEVER put your credit card information in an email.
You will get a response within 24hrs.
TAX
Sales tax in NC and County (most) Tax: 7.75%
Sales tax in NC and Mecklenburg County: 8.25%
Sales tax in NC and Alexander, Catawba, Cumberland, Haywood, Martin, Pitt, Sampson, Surry
Counties: 8.00%
Shipping and Handling
Doxie Crafts only ships to the USA, Australia, UK and Canada. Please e-mail us for other countries.
Note: For stock items (most items), we are on the East coast (NC USA) and shipping cost increases as
shipping distance increases. We will look at the cost of shipping using USPS vs UPS after your order is
placed and reimburse you for any difference. Our goal is not to profit on shipping.
We strive to keep shipping costs to a minimum while providing you with quick shipping times and
accurate tracking information. All Shipping Charges are estimates by USPS Ground according to shipping
weight and destination. However, some orders are drop shipped directly from the artist. Each artist
chooses their own shipping method, therefore some products will be shipped using alternative shipping
methods such as: USPS Priority Mail or Fed Ex Ground Service. Each artist uses the best method to ship
their products to you in a timely manner. All order delivery times vary according to the product. For
custom orders, this time may vary. Please see product page for availability and delivery times. Please
NOTE: When choosing a faster shipping method other than USPS Ground, this DOES NOT speed the
production of that particular product (unless otherwise noted) -- this only speeds the delivery time of the
product. At Doxie Crafts we go out of our way to select distinctive and unique merchandise that in most
cases is not mass-produced. We make EVERY effort to have enough inventory to accommodate all
orders. However, there may be times where we sell out of an item before we have time to indicate that
status on our site. Therefore, please understand that many, but not all, of our featured items are selected
and available in limited quantities. If you order an item that is out of stock or on back order you will be
notified by email informing you of the date we expect to have that item. You will have the option of
waiting for the item, changing or canceling your order.
Gift Orders
For your convenience, we are happy to ship your gift orders directly to the recipient. Simply fill out the
shipping information. Due to the complexity of shipping, if you would like to send multiple gifts to
different addresses, we ask that you submit the orders separately. We apologize for the inconvenience,
but all items submitted as part of the same order will be shipped to the same address.
Returns & Exchanges
100% Satisfaction Guaranteed! It is our objective to ensure that every customer is completely satisfied
with every product purchased from Doxie Crafts. Unfortunately, we are unable to refund
PERSONALIZED ITEMS...please pay special attention when ordering any personalized items. If an
item is received damaged or there is an error, please contact us immediately (WITHIN 24 HOURS) at
336-303-6289 so that we can replace the item as soon as possible. If we are not contacted within 24
hours after the item is delivered, we cannot be held responsible for replacing the item. Please keep the
item and its original packing in order to receive a replacement. If you are unhappy with an item
(non-personalized), please contact for return authorization first and then simply return it with the packing
slip, unused and in original condition, stating the reason for return within 7 days of receipt. We will issue
a refund (excluding shipping charges) or an exchange if you so choose. A few items cannot be returned ~
personalized items, holiday items and sale items. PLEASE NOTE - RUSH FEES ARE
NON-REFUNDABLE.
Changing or Canceling Orders
Should you decide to change or cancel your order, please call us at 336-303-6289 within 24 hours. If
your order has already been processed, it may be too late to cancel the shipment. In this case, simply
return the shipment by following the instructions listed in the returns & exchanges section, and we will
refund the purchase price of the item or issue store credit. Unfortunately, the shipping costs are
non-refundable.
Product Display
The colors depicted as well as the display and color capabilities of your particular computer monitor will
greatly affect the colors you actually see on your screen. We have done our best to display as accurately
as possible the colors of the products shown on the Doxie Crafts website. Doxie Crafts cannot be held
responsible for the limitations of your monitor and can not guarantee that your monitor's display of any
color, texture, or detail of actual merchandise will be accurate.
We are continuously trying to improve our website, so please tell us what you think. Your thoughts and
opinions are important to us! If you have any questions or concerns please contact at
doxie@doxiecrafts.com. We look forward to hearing from you!
Ordering
Once you have selected your items and are finished browsing, proceed to Checkout. At this point you
can review your shopping bag, view your order total, remove specific items or delete the entire order. If
you wish to continue you will be requested to provide your name, email address, credit card information,
billing and shipping address. You may then submit your order via our SSL secure server, which encrypts
information, ensuring that Internet transactions remain private and protected. On completion of your
order you will be issued a confirmation number. The confirmation number should be used in any
correspondence with us. You will receive a second confirmation via email with the date your order was
shipped. Please contact customer service if you have any questions or problems with your order. Please
use your confirmation number for reference and NEVER put your credit card information in an email.
You will get a response within 24hrs.
TAX
Sales tax in NC and County (most) Tax: 7.75%
Sales tax in NC and Mecklenburg County: 8.25%
Sales tax in NC and Alexander, Catawba, Cumberland, Haywood, Martin, Pitt, Sampson, Surry
Counties: 8.00%
Shipping and Handling
Doxie Crafts only ships to the USA, Australia, UK and Canada. Please e-mail us for other countries.
Note: For stock items (most items), we are on the East coast (NC USA) and shipping cost increases as
shipping distance increases. We will look at the cost of shipping using USPS vs UPS after your order is
placed and reimburse you for any difference. Our goal is not to profit on shipping.
We strive to keep shipping costs to a minimum while providing you with quick shipping times and
accurate tracking information. All Shipping Charges are estimates by USPS Ground according to shipping
weight and destination. However, some orders are drop shipped directly from the artist. Each artist
chooses their own shipping method, therefore some products will be shipped using alternative shipping
methods such as: USPS Priority Mail or Fed Ex Ground Service. Each artist uses the best method to ship
their products to you in a timely manner. All order delivery times vary according to the product. For
custom orders, this time may vary. Please see product page for availability and delivery times. Please
NOTE: When choosing a faster shipping method other than USPS Ground, this DOES NOT speed the
production of that particular product (unless otherwise noted) -- this only speeds the delivery time of the
product. At Doxie Crafts we go out of our way to select distinctive and unique merchandise that in most
cases is not mass-produced. We make EVERY effort to have enough inventory to accommodate all
orders. However, there may be times where we sell out of an item before we have time to indicate that
status on our site. Therefore, please understand that many, but not all, of our featured items are selected
and available in limited quantities. If you order an item that is out of stock or on back order you will be
notified by email informing you of the date we expect to have that item. You will have the option of
waiting for the item, changing or canceling your order.
Gift Orders
For your convenience, we are happy to ship your gift orders directly to the recipient. Simply fill out the
shipping information. Due to the complexity of shipping, if you would like to send multiple gifts to
different addresses, we ask that you submit the orders separately. We apologize for the inconvenience,
but all items submitted as part of the same order will be shipped to the same address.
Returns & Exchanges
100% Satisfaction Guaranteed! It is our objective to ensure that every customer is completely satisfied
with every product purchased from Doxie Crafts. Unfortunately, we are unable to refund
PERSONALIZED ITEMS...please pay special attention when ordering any personalized items. If an
item is received damaged or there is an error, please contact us immediately (WITHIN 24 HOURS) at
336-303-6289 so that we can replace the item as soon as possible. If we are not contacted within 24
hours after the item is delivered, we cannot be held responsible for replacing the item. Please keep the
item and its original packing in order to receive a replacement. If you are unhappy with an item
(non-personalized), please contact for return authorization first and then simply return it with the packing
slip, unused and in original condition, stating the reason for return within 7 days of receipt. We will issue
a refund (excluding shipping charges) or an exchange if you so choose. A few items cannot be returned ~
personalized items, holiday items and sale items. PLEASE NOTE - RUSH FEES ARE
NON-REFUNDABLE.
Changing or Canceling Orders
Should you decide to change or cancel your order, please call us at 336-303-6289 within 24 hours. If
your order has already been processed, it may be too late to cancel the shipment. In this case, simply
return the shipment by following the instructions listed in the returns & exchanges section, and we will
refund the purchase price of the item or issue store credit. Unfortunately, the shipping costs are
non-refundable.
Product Display
The colors depicted as well as the display and color capabilities of your particular computer monitor will
greatly affect the colors you actually see on your screen. We have done our best to display as accurately
as possible the colors of the products shown on the Doxie Crafts website. Doxie Crafts cannot be held
responsible for the limitations of your monitor and can not guarantee that your monitor's display of any
color, texture, or detail of actual merchandise will be accurate.
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